Cancellation Policy

CANCELLATION POLICY

SHorexc Corp is responsible for you and your clients when you book your experience through us. We ensure that you get the highest quality service upon arrival and the necessary information prior to travel and will contact you if there are significant changes to your order. We will supply your chosen activity in line with the product description and in accordance to the terms in this agreement. This agreement may apply to an activity, a transport, product, service or a combination of these. If you need to contact us before or during your journey, we are available through our contact information.

 

Confirmations

Your booking is confirmed when you receive a confirmation e-mail with a booking reference number or an invoice from us. We recommend all our guests to print this confirmation and bring it upon arrival. Our booking system handles reservations for individuals and groups. If you book online you will automatically receive a reservation number. We recommend all our customers to bring an electronical confirmation or paperprint of your travellers document along on the trip. You must be at least 18 years old to make a reservation with us.

 

Payment and Security

The payment is processed at the time of booking. A booking that is incomplete will be cancelled and we kindly ask you to repeat the booking process. Our payment provider is responsible for the actual transaction, and for ensuring that the correct amount is charged to your card. We will contact you in the event of problems with your credit card. If we are unable to make contact, your booking will be cancelled. All personal data and credit card information is handled on an encrypted site (payment window) and are not stored by us locally. All information provided by you is stored securely and deleted after the specified time. We do not share your information with anyone else. Only Shorexc Corp will have access to your name and contact details. This will be used so we can inform you of any changes or cancellations to your booking.

 

Payment by invoice

If you are a travel agent or tour operator we will offer you to pay by invoice.

 

Currency conversions

Payments and refunds take place in American Dollars. We have no control over the exchange rate that will be calculated for refunds to credit cards and are not responsible for any loss incurred. Please note that Shorexc Corp does not pay any bank fees incurred for international transfers. This fee will be deducted from the amount to be refunded depending on the payment method.

 

Cancellation deadlines and change in booking from your side

All cancellations must be in writing. To cancel or change your booking please contact our booking service: booking@shorexc.com

 

Change of booking

You may change the date of your booking free of charge. To add or remove persons in your booking will incur a service charge of $30 por persona.

 

Cancellation deadlines and cancellation cost:

If you have not signed cancellation insurance or if the insurance does not apply:

- A full refund minus administration fee is provided for cancellations made more than 14 days prior to the arrival date / tour date.

- 50% of the total amount is refunded for cancellations made 7-14 days prior to the arrival date / tour date

- No refund is provided for cancellations made less than 7 days prior to the arrival date / tour date

The administration fee is $50 and is for each person in the booking. We will always try to adjust to all changes from your side, but a significant change is regarded as a cancellation. Please note that booking fees and credit card fees are non-refundable. Some of our subcontractors and partners operate with different cancellation terms in addition to ours. You will be informed of these if they apply to your booking. Please note that Shorexc Corp does not pay any bank fees incurred for international transfers. This fee will be deducted from the amount to be refunded by our payment gateway.

 

Cancellation of travel packets

In the event you have booked a packet with several suppliers through us the following terms apply: Cancellation of the package until 30 days before departure is given a full refund of the booking amount minus administration fee. Cancellation of the package between 30 and 14 days prior to departure is given a 50 % refund of the booking amount. Cancellation of the package 14 days or less gives no refund. We will always try to adjust to all changes from your side, but a significant change is regarded as a cancellation. Please note that booking fees and credit card fees are non-refundable.

Insurance and cancellation protection
We strongly recommend all our guests to ensure they have sufficient insurance before commencing their trip in the event of illness, delays, lost items, theft, damaged items, accident, liability or events beyond the control of us or our subsuppliers. We are not responsible for theft, loss of or damage to item