Cancelations Policy

Cancelations Policy

Cancellation 7 days or more days in advance

Tours are refundable up to 7 days before the date of the tour. Each tour refund is subject to a 30 € administration fee. That fee will be deducted from the refund amount of each canceled tour. Only the client or their authorized Travel Agent may make a cancellation. Cancellations must be requested in writing by email or fax.

Cancellation 7 or fewer days in advance

At 6 days before a tour, destination time, all tours become non-refundable.

Cancellations Due to Cruise Ship No Show

Shore2Shore-Excursions will honor a refund if your cruise line does not come into port due to severe weather, mechanical problems or political unrest. In these cases a full refund is honored less the a 30 € administrative fee. To receive a refund for these rare cases, the customer or their travel agent must submit the refund request in writing by email or fax within 7 days after the tour date.

Groups No Shows

No refunds will be provided to any group who does not show up for a tour at the designated time or place (unless the cruise ship does not come into port). Likewise, no refund will be provided if a group chooses to shorten a tour, or not use an element or entrance ticket purchased as part of the tour. Tours operate in a variety of weather and/or political conditions, and no refunds will be made to any group who chooses not to participate in a tour for these reasons when the cruise ship comes to port and the tour operator deems it completely safe to operate.

There are no refunds, partial or otherwise, based on one or more members of your private group being unable to join the tour for any reason.

Changes

Changes to confirmed tours must be requested in writing by email at least 72 hours in advance of the tour. Shore2Shore-Excursions will do all it can to make the requested changes, however we cannot guarantee that it will always be possible. Changes made less than 72 hours in advance must be made by calling Shore2Shore-Excursions +1 954 762 7484. In the event that you request a last minute change to a tour which increases the price, payment must be settled immediately to confirm the amendement. There are no refunds, partial or otherwise, based on one or more members of your private group being unable to join the tour for any reason.

Shore2Shore-Excursions and local staff have the right to make changes to any tour without notice. Changes are typically only made based on current events or traffic delays. These changes are made to make your experience the best possible, and to fulfill our commitment to return you to your ship on time.

Disputes

Customers who dispute a Shore2Shore-Excursions credit card charge by filing a chargeback notice with their credit card company, will be charged a € 50.00 administrative fee (per chargeback) by Shore2Shore-Excursions if the chargeback is ruled in the favor of Shore2Shore-Excursions by the financial institution.